Overall, it went well. There was a two-month delay getting my appointment on the calendar, but it was over the busy Thanksgiving/Christmas/New Years holiday season. When the company connected with me, however, things moved very quickly. Within a week, the technician arrived to inspect the house: roof attic, side attics, windows, doors, ducts, vents — all three floors of it. He was professional and pleasant, and he was pleased to have me accompany him throughout the job, giving me a running commentary and answering all my questions. He took photographs of problem areas and verified his findings with an infrared camera. Within 48 hours, the results of his inspection and his recommendations, complete with highlighted illustrations from the photos he made were emailed to me by the project manager in a neat little report. An itemized quote was also sent, pricing each problem area, and I was free to pick and choose any or none of the offered remediations. From the scheduler to the technician to the project manager, it was a very positive and worthwhile energy audit of the home.