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Customer Reviews

5
Rated 5 out of 5
5 out of 5 stars (based on 44 reviews)

Here’s what our satisfied customers are saying…

Rated 5 out of 5

The whole team was 100% reliable, professional, and careful to make sure we understood what work would and would not be included in the job. We knew what to expect and when it would happen, they arranged any necessary subcontract work (electrician), and the only surprise was when the price was lowered due to unforeseen circumstances! The house and crawl spaces look (and smell!) great!

Meg
Rated 5 out of 5

Thank you for the careful, thorough job you did in installing our encapsulation system, for carrying out routine maintenance on it, and for doing the mold remediation work that we needed independent of the encapsulation. We appreciate that you explain things fully and take as much time as is needed for us to understand the work you’re about to do. You have been an excellent company to work with. Thanks again!

Susan Condon
Rated 5 out of 5

5 STAR Review! Crawlspace Encapsulation August 2020: Enclosing your crawlspace is an investment monetarily and also healthwise. I did a lot of research of other companies, their service and products before making my decision! My final decision was to go with Indoor Environmental Systems. My decision initially was based on the non toxic products they use, the thoroughness of their initial analysis, their professional prompt follow up at all times and response to my ALL MY questions! A rare thing these days in businesses I’ve found in the Triangle! Once we settled on a date, the installation, along with follow up and their continued attention to service, detail was 110%!!! Dan, Stephanie, Miguel and the team are top notch! As a detailed person I can ONLY say good things how they planned, executed, and followed up. The team onsite always showed up on time, were super hard working, polite, concerned, positive, tidy and very conscientious about everything they did whether it was inside the house with the vents/ducts or in the crawlspace. They were a delight to have around! The porta-potty, trash bin delivery/removal was all on time and removed accordingly. I am looking forward to a huge reduction in dust , mold being sucked up into the house, along with reduced electric bills with the encapsulation, new R19 insulation etc. I look forward to a continued professional relationship with IES….and further updated reviews.

Cynthia Smith
Rated 5 out of 5

We have used IES for a number of years to help with crawl space moisture, indoor air quality, and attic insulation. They have done extensive work in our crawlspace (replacing, cleaning, sealing all ductwork; application of fungicide; sealing the space). Their work is excellent. A detailed breakdown of proposed work and cost with pictures of your particular situation is reviewed with you. Questions are answered promptly and completely. When you proceed with work, the crew arrives on time and quickly gets to work. The crew is friendly, knowledgeable, and go the extra mile (eg: changing some burned out light bulbs in the crawl space). They work almost nonstop and get the job done on time and leave the area spotless. Afterwards, you’ll get a full report with pictures of the before/after and any problems. Our crawl space has remained clean and dry over the years since their services. In all, we highly recommend them without reservation.

John & Joyce Wiley
Rated 5 out of 5

I cannot recommend IES highly enough! We had extensive mold issues in our house (discovered through a different and unrelated inspector) due to various factors, and IES is the company we chose to address those issues. We had mold in our attic, crawlspace, kitchen sink, HVAC system, and the walls in our basement, and after they remediated the mold, they did a lot of energy improvement work, so it was a pretty big residential job. From start to finish, working with this company was like a dream. From their own inspection to scheduling to answering questions to the detail of the proposal to project/detail management to execution of our project, they were professional, responsive, highly knowledgeable, and efficient every step of the way. I had cause to speak directly with every member of their staff (including the owner) at one point or another, and everyone is kind, helpful, informed, client-oriented, and has great integrity. This is also a company that understands the role that mold plays in human health, in a way that most companies in the industry do not. So they were able to work with us more extensively as a result, tailoring the work that they did to meet our specific needs and concerns.

IES was always on time and on budget and had excellent communication before, during, and after the project. I had many questions at different points, and someone was always available (usually Stephanie – thank you, Stephanie!) to answer them. It can be hard to know which companies you can trust, but I always had faith in their integrity and would recommend them to anyone with mold or IAQ issues in their homes. 5 stars all the way!

Ruthie
Rated 5 out of 5

IES handled our crawl space renovation professionally, quickly and cleanly! Would recommend this professional group for any work they do.

Winnell
Rated 5 out of 5

My experience with IES employees was excellent. They were all extremely competent, personable, and helpful. Congratulations to Steve McLeod for assembling a stellar workforce.

Charlotte
Rated 5 out of 5

I would rate IES with 5 stars on all counts. Dan, who did the evaluation of our mold problems, explained his inspection findings so I could understand what was happening and what needed to be done. I appreciated having his written report and pictures to refer back to during the process. Stephanie was terrific. The communication between IES and myself was abundant and continuous. Stephanie filled me in on what to expect, what I needed to do and answered any questions I had about the mold remediation in my vents and kitchen (two separate jobs). Miguel and his crew were efficient and professional. They got right to work and cleaned up after everything they did. That’s a big issue for me and I really was impressed. Miguel took before and after pictures for me to review after they finished and explained what they did. I really felt like they all kept me informed at each step in the process. I will certainly recommend IES and will use them again myself.

Susie
Rated 5 out of 5

I have been pleased with the work that I.E.S. did in my home this past week and it was exactly as Steve McLeod had explained it to me. The basement was cleared of all the unnecessary clutter and thoroughly cleaned of mold as well as four crawl spaces in my 78 year old home. Also, a kitchen sink former leak was repaired of its occurring mold problems (above and below the floor level) which greatly pleased me. And then on the final day, the home was totally cleaned by Green Oasis. Miguel was quite professional in directing his team of workers, and was direct and kind in his explanations to me regarding any questions I may have had. It is so nice to have a home that is clean and free of mold.

Becky
Rated 5 out of 5

IES provided an accurate estimate and all details. They were involved, knowledgeable and very personable. Miguel was in charge of the crew. He was very responsive and very easy to work with. They arrived on time and worked diligently the entire day. The crew was great! Once the job was completed, there was no outside evidence of the work. Under the house is so pristine that we could have a meal down there. This was our best experience with work on our home—after 35 years of remodeling and upgrading. Steve has a wonderful staff and IES deserves all the great reviews.

Jackie Hillsborough